Ryanair agrees to compensate stranded passengers
14.03.09
Ryanair has agreed to pay the hotel bills of 100 Scots left stranded in Poland for four days, the Daily Record reports. The budget airline had abandoned the Edinburgh Airport bound passengers twice in Krakow and initially rejected claims they should pay for customers' hotel bills because the flights - on March 3 and March 5 - were cancelled due to bad weather.
The newspaper sought advice from legal experts EUclaim, who said Ryanair had violated customers' rights to basic care, to be refunded or re-routed and to be informed of their entitlements. When it challenged Ryanair on behalf of the passengers yesterday, they conceded customers were entitled to compensation under a European Bill of Rights and agreed to pay.
Ryanair spokesman Stephen McNamara told the newspaper: ‘It looks as if passengers are entitled to send in receipts for hotel bills. Anyone with hotel receipts is encouraged to send them to Ryanair so their claim can be assessed.’
A spokesman for compensation claims website EUclaim told the newspaper: ‘Ryanair should have offered the passengers free meals and refreshments, free hotel accommodation when the delay exceeded one or more nights and free transport between their hotel and the airport. Furthermore, Ryanair should have offered the passengers a full refund after 5 hours' delay, so that the passengers could have made other arrangements. Ryanair systematically violates Article 14 in which the obligation to inform passengers of their rights is set out.’
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