easyJet trial check-in queue cutting mobile devices
08.03.10
easyJet is testing tools that cut queues at airports, ABTN reports. Staff with mobile hand held gadgets have been checking in passengers on the concourse at Edinburgh airport.
A spokesperson for the budget airline told ABTN that the airline would ‘never’ abandon traditional check-in desks, which rival Irish carrier Ryanair has done, but he said the new technology would both quicken the time it takes to arrive at the aircraft and enhance the experience for its customers.
He said: ‘We are evaluating the technology to see the way it can speed up the check in process. It enables our employees to have extra contact with passengers, offering a faster and more informative service.'
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